Last Updated: March 01, 2026

MetroRenos (“we”, “our”, “us”) provides residential renovation consulting, cost estimating, and permit drawing services in Guelph and surrounding areas.

We are committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you contact us through our website, social media platforms, email, phone, or online forms, we may collect:

• Your name

• Phone number

• Email address

• Project details or consultation information

• Property address (if relevant to your inquiry)

• Any information you voluntarily provide
  
  

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referral source

This information may be collected through cookies, analytics tools, or advertising technologies.  By contacting us or submitting information through our website, you consent to the collection and use of your information as described in this policy. 

2. How We Use Your Information

We use your information to:

• Respond to inquiries

• Provide consultation, estimating, and permit services

• Prepare proposals or estimates

• Communicate regarding your project

• Send service updates or follow-ups

• Improve our website and services

• Send marketing communications (if you opt in)

We only use your information for legitimate business purposes.

3. Email Marketing & Newsletter Communications

If you subscribe to our newsletter, download resources, or request updates, we may use your email address to send:

• Project planning insights

• Renovation guidance

• Service updates

• Promotional information

• Marketing communications are sent in accordance with Canada’s Anti-Spam Legislation (CASL), and you may withdraw consent at any time. 

You may unsubscribe at any time using the link provided in our emails.

We do not send unsolicited marketing emails.

4. CRM & Data Management Systems

Your information may be stored in secure Customer Relationship Management (CRM) systems or cloud-based business tools used to:

• Track inquiries

• Manage consultations

• Maintain project records

• Organize communication history

We use commercially reasonable safeguards to protect this data.

5. Cookies, Analytics & Retargeting Technologies

Our website may use:

• Cookies

• Google Analytics

• Meta (Facebook) Pixel

• Google Ads tracking

• Other advertising or retargeting tools

These tools may collect anonymous or pseudonymous data about your browsing behavior to:

• Measure website performance

• Improve marketing effectiveness

• Deliver relevant advertisements

You may disable cookies in your browser settings.

6. Advertising & Retargeting

We may use digital advertising platforms that allow us to display advertisements to users who have previously visited our website.

These platforms may use cookies or tracking pixels to identify website visitors. We do not receive personal financial information from these tools.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information only:

• When required by law

• With service providers who assist in delivering our services (e.g., licensed trade partners)

• With technology providers (such as CRM, analytics, or email platforms) who process information on our behalf

All service providers are expected to handle data securely.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain project records

• Meet legal, tax, or accounting requirements

You may request deletion of your personal information unless we are legally required to retain it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

However, no method of internet transmission is 100% secure.

10. Your Rights

Under Canadian privacy law, you may request to:

• Access the personal information we hold about you

• Correct inaccurate information

• Withdraw consent for marketing communications

• Request deletion of your data (subject to legal obligations)

Requests may be submitted using the contact details below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Contact Information

If you have questions about this Privacy Policy or your personal information, contact:

MetroRenos
Email: info@metrorenos.ca
Phone: 226-979-1595

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

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